Administrative Assistant - Scheduling

Name of Company: New U Therapy Center & Family Services

New U Therapy Center & Family Services' mission is to help individuals, couples, and their families with their mental health needs in order to improve the quality of their life. We are a group practice that provides quality mental health services. Our focus is to be a modern and innovative mental health clinic that offers all needed services in one place for a person to be well and happy.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Please read more about New U Therapy Center & Family Services here: Verifies patient insurance eligibility and benefit coverage;Review scheduled Intakes and Follow-Up appointments on Clinician calendarsReview completed packets for compliance for scheduled patients for complete documentation and consent prior to scheduled visitsAnswers all inquiries and explains all the various services offered.Long inquiries on Referral Tracker, including contact and insurance information;Takes and enters all information, including contact and insurance information into systemTrack referral sources of new patients and maintain log for reporting.Manages scheduling of new and follow-up appointments for clinical providers.Obtain initial pre-authorization and concurrent authorizations from insurance for patients in treatment, enter into the system to ensure no gaps in coverage.Contact patient or guarantor and advise of financial responsibility: deductible, copays, co-insurance or other insurance payment responsibilities including out-of-network insurance options.Manage and update patients' general information and medical insurance changes in the electronic systemCoordinate and enter information for requests for patients' records and other documents requests. Forwards to the appropriate provider with the records request for completion.Manage pharmacy and insurance medication authorization and refillsManages email and mail traffic, distributes accordingly.Scans, uploads, copies, and prints various documents.Maintains the front desk, reception, and waiting areas.Manages multi-line phone calls.Performs varied administrative and front desk duties for a medical office.Do customer service and sales.Creates and applies charges from the daily copay sheet and reconcile into the electronic systemSkills:Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsService Orientation - Actively looking for ways to help peopleSocial Perceptiveness - Being aware of others' reactions and understanding why they react as they doActive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesAttention to Detail – Able to follow processes and routinesComprehension and Expression - The ability to comprehend and communicate information and ideas so others will understandActive Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.Time Management - Managing one's own time effectively.Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrongDeductive Reasoning - The ability to apply general rules to specific problems to produce answers that make senseComputer Skills – Must be proficient in using common programs such as Microsoft Word and Excel, Google Docs, and be able to operate basic office machines such as a copier and printer. Qualifications:Proven experience as a Virtual Assistant or relevant roleVerification of insurance eligibility experience is requiredKnowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environmentExcellent phone, email, and instant messaging communication skillsExcellent time management skillsSolid organizational skillsKnowledge of electronic health recordsHave customer service and sales experienceEnglish speaking preferredRate:
$3.00 per hour, full-time

Benefits:Possible raise of pay$10.00 per month for internet allowance assistance after 90 daysAdditional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits (not convertible to cash) if passed the annual evaluation.PromotionsTeleremote work Core Values: Apply now with your resume! New U Therapy Center & Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.