Client Overview: Our client is an independent business to business service provider within a corporation which is a diversified global manufacturer with annual revenues of $7.5 billion. They are accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, centers operate across the globe to maximize service to our operating companies (OpCos).
Client Industry:
SHARED SERVICES
Job Description and Qualification:
Summary Description:
Working within an emerging shared services organization, the AR Collections Analyst is responsible for delivering timely and quality service to internal stakeholders and customers, as measured by service level agreements and key performance indicators. The position requires the ability to research in-depth business process and customer account issues with the objective of reaching resolutions that meet or exceed objectives with a positive financial impact to the company without negatively impacting customers.
Essential Responsibilities:
Perform customer account verification, research, issue resolution and collection activities such as emails and outbound calls.
Reach out to subsidiary (company) sales team to resolve customer disputes.
Work closely with cash application analyst relative to payment posting based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships),
Monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
Preparation, maintenance, updating, submission and presentation of collection reports and aging of receivables
Facilitates customer information updates with Master Data Management 9MDM)
Perform payment issue investigation leading towards issue resolution by working closely with Sales, Customer Service, Operations and Shipping groups
Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
Assist with other projects or duties as assigned, including continuous improvement efforts
Education and Experience:
Bachelor’s degree in Accounting, Business Management, Accounting Technology or related field.
Previous 2 to 3 years experience in collection
Proficient computer skills including Microsoft Excel experience (SharePoint a plus)
Previous experience in Oracle system, SAP and other ERP systems
Amendable to work in Ayala, Cebu
Willing to work on a shifting schedule
Preferred Qualifications:
Excellent interpersonal and communication skills both written and oral
Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce accurate results
High level of customer focus and ability to maintain a positive attitude at all times
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast-paced environment
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe the client's Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards
Salary:
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