Location: PH - Philippines - A5R0Goodyear Talent Acquisition Representative: Katherine Grace Ramos BelloSponsorship Available: NoRelocation Assistance Available: No
Responsibilities:
Undertake all required day to day activities of an assigned portfolio of accounts to ensure Collection targets are reliably and consistently met. Day to day activities include responding to customer queries; inbound telephone calls; outbound telephone calls; problem resolution on behalf of customers; negotiation of extensions of time to pay where appropriate; account reconciliation; receipting and allocation of payments. liaise, investigate and assist Legal or Collection agencies in resolution of disputed debts. Keeping files and documentation up to date and accurate
Respond to customer queries; inbound telephone calls, outbound telephone calls, problem resolution on behalf of customers, negotiation of extension of time to pay where appropriate, account reconciliation, and receipting and allocation of payment
Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects
Where delegated, exercise a decision making capacity to place customer on, or remove them from, stop credit
Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures
Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation
Identify potential bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner
Investigate and resolve customer issues and disputes to collect balances
Provide information on disputes to Sales team and other internal parties, investigate and obtain additional evidence, supporting documentation, proof of work and delivery
Qualifications:
Bachelor’s/College Degree. Preferably CPA board passer. (preferred)
1-2 years experience as a Credit Officer in business to business collections environment.
Exposure to OTC/OTR processed, dunning and debt recovery processes.
Good knowledge of collateral and security tools.
Accurate numeracy skills, debt analyst skills, and understanding of credit management lifecycle.
Intermediate computer literacy skill, background in SAP and basic Excel skills is a plus.
Strong negotiation and influencing skills.
Be able to work on either night or day shift.
CAN SPEAK AND WRITE MANDARIN
Goodyear is one of the world’s largest tire companies. It employs about 65,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.
