Accounts Payable Team Lead

Requirements:4 - 5 years of previous experience as a Accounts Payable helpdesk specialist in Shared Service Environment
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working
knowledge of databases, or financial software a plus, Service now and Oracle
Self-motivated and self-directed; able to work without supervision
Excellent verbal and written communication skills
Able to create trust and build relationships
Able to analyze problems and strategize for better solutions Education: High school diploma or equivalent; bachelor’s degree in finance, business, or related field
preferred
Computer Skills: MS Office including Word, Excel, Oracle, Service now
Other Skills: Candidate must be professional and energetic with a positive attitude, dependable, takes
initiative and demonstrates excellent problem solving, sound judgment and organizational and planning
skills. Candidates must be able to complete tasks according to accepted levels of quality.
Key Responsibilities: Include the following & other duties may be assigned to meet business needs.
Good written communication skill and should be able to interact in calls
Hands on experience in Oracle ERP systems
Ensure accurate and timely resolution of customer queries
Work directly with customer and deliver error free services to the customer
Able to analyze the facts to resolve customer queries at first instance
Should be flexible in shifts
Training the new joiners and assisting them while they are in live environment.
Have good knowledge on P2P, R2R and O2C towers
Experience on Service now application would be an advantage
Responsible for managing staffing, volumes and shift co-ordination to facilitate the best possible
results
Handle escalations or client calls
Come up with plans on training and re-trainings for the team
Ensure cross trainings and back ups are already in place
Responsible for daily, weekly and monthly report outs
Meet the requirements of the management and client under any given situations
Get Cross training on additional activities in the process and back up for senior team members
Responsible for learning and supporting the process end to end within the team
Able to multitask, prioritize, and manage time efficiently
Building supportive relationships with peers and colleagues
In this role, you will be responsible for managing finance related queries via chat and emails and should be able to manage several conversations at once, while still providing the best possible support to our customers