Account Manager

GENERAL DESCRIPTION:
Within the Operations Team, the Account Manager aims to create long-term, trusting relationships with customers.
They are accountable for all communications between the business and its clients.
Ultimately aiming to grow revenue for the business, they will maximize the use of our software and back office tools whilst looking to upsell our product suite where possible.
Liaising daily with the customers, the Account Manager will also manage critical escalations and collect feedback from the customer and the market in general to feed back into the Operations and Product teams.
KEY RESPONSIBILITIES:

- Act as the main conduit between the clients and the business in all matters.
- Identify new business opportunities with existing clients.
- Analyze and assess client product requests and feedback into internal teams.
- Forecast, track and analyze Key Performance Indicators.
- Propose commercial incentives for growth.
- Manage critical escalations between the business and the client.
REQUIREMENTS & SKILLS:

- 2-4 years' experience in the online gaming industry.
- Previous work experience in a similar Operations role.
- Good understanding of KPIs in online gaming industry.
- Ability to influence key decision makers at executive level.
- Ability to work in a fast-paced environment and adapt quickly to the business needs.
- Strong negotiation and presentation abilities.
- Excellent interpersonal and communication skills (written and verbal).
- Strong organizational skills.
- Bilingual in written and spoken Chinese, Thai, Spanish and English.
**Job Types**: Full-time, Permanent

**Benefits**:

- Flexible schedule
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift
- Flexible shift

Supplemental pay types:

- 13th month salary
- Bonus pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Account Management: 2 years (preferred)

**Language**:

- Thai (preferred)
- Korean (preferred)