Account Manager

Responsibilities:
Meet or exceed monthly and annual sales goals
Identify and target revenue/growth opportunities within an assigned territory/set of accounts; develop and implement a detailed strategic sales plan to demonstrate how to maximize those revenue opportunities
Meet telesales team objectives including call rates, conversion rates, campaign deadlines, lead qualification, customer data management and revenue targets.
Effectively identify and develop qualified sales opportunities to develop a sales pipeline using prescribed sales methodology
Identify key contacts and decision makers within a customer organization and develops strong relationships with those contacts
Own the relationship with the customer and is responsible for the overall health/status of the relationship
Demonstrates an in-depth understanding of ICIS products, content and solutions including the ability to articulate competitive differentiators and our value proposition
Effectively build, manage, and close a sales pipeline of qualified customers for ICIS products and services
Efficiently manage a portfolio of customers to optimize client satisfaction, engagement, and retention
Enter and upload customer information into Salesforce.com and relevant CRM databases
Keep records of sales and note useful information
Collaborate with global staff on sales pportunities, leveraging senior sales team experience to maximize deal potential where applicable.

Skills and Behaviours
A natural on the phone and comfortable, to have high in-depth business discussions with senior decision makers
Highly self-motivated, energetic individual who builds strong relationships quickly
Strong focus on solution sales and selling on value
Commercially minded with a strong motivation to succeed in a high performing sales team
Flexible and adaptable to meet the needs of the changing market, our customers and the business
Great negotiation and communication skills
Passionate about a world-class customer experience
Curious about everything, willing to ask questions and challenge the status quo in order to provide better customer and business outcomes
Driven, passionate, motivated individual