Job Profile
To contribute to the business growth by providing assistance to Associate Director, Divisional Managers, Executive General Manager, Managing Director and Management as required.
Develop new business and retain existing business within client portfolio
Job Duties and Responsibilities
Business Servicing and Quality
Respond to enquiries and requests for action from Associate Director, Executive General Manager, Divisional Managers, Senior Account Executives and Managing Director.
Prepare submissions, undertake analysis of client requirements and undertake the processing of new business, renewals and policy maintenance to ensure provision of excellent service to clients and the highest quality input to insurers.
This includes:
Analysis of client requirements and preparation of quotations for clients’ insurance packages in line with their needs.
Prepare submissions for broking clients, follow-up on quotations and attend to processing new business as required
Processing of endorsements/amendments
Quoting and processing of renewals documentation in a timely manner
Preparing correspondence between the team, clients and underwriters in conjunction with the Divisional Manager
Maintain an understanding of all insurance products which are part of client portfolio
Manage debtor control for portfolio
Work with the Claims Team to ensure prompt and efficient claims settlement. Assist with
Work with the Client Services Team on Debtor collection and management
Compliance
Maintain current knowledge of company policies and principles and ensure consistency with company compliance disclosure obligations on all policies.
Ensure all activities are carried out in compliance with relevant statutory, industry requirements and codes as well as company policies and procedures.
Compile at least 24 CPD points per year
Training and Development
Undertake Professional Development activities as outlined in training plan
Stakeholders
Managing Director, Divisional Managers, Senior Account Executives, Claims Manager, Staff, Insurers, Corporate clients, Regulatory Authorities and External providers
Teamwork
Work effectively with team/work group or those outside the formal line of authority (e.g. peers, senior managers) to accomplish organizational goals
Keep management and others informed appropriately and as required about work status
Take actions that respect the needs and contributions of others
Contribute to, accept and assist in the implementation of the consensus
Qualifications/ Experience
Tier 1 Qualification (RG146) –
Enrolment in Diploma of Financial Services (Insurance Broking)
2 years experience working within the Financial Services Industry
Personal Skills
Initiative
Working effectively without supervision or close instruction
Ability to work actively and proactively to achieve set goals
Negotiation Skills
Displaying strong negotiation skills (speaking, listening and understanding)
Quality and Thoroughness
Showing attention to accuracy and detail around all tasks
Communication
Ability to clearly express ideas on a one to one basis and in a group situation (verbal and non-verbal)
Effective written communication with correct grammar and terminology
Team Work/Team Membership
·Demonstrating the ability to work effectively in a team/work group environment
Planning & Organizing/Work Management
Effectively manages ones’ time and resources to ensure that work is completed efficiently and effectively; setting and achieving goals; whilst following standard procedures
Customer Service Orientation
Managing client relationships by listening to and making efforts to understand the customer (both internal and external, eg clients, suppliers, agents as well as other team members); anticipating and providing solutions to customer needs; prioritizing customer satisfaction
Technical Skills
Technical Insurance Broking skills in accordance with RG146 requirements including:
Insurance products
Legislative obligations
Literacy in technology and systems, in particular:
MS Office Packages (Word, Excel, Outlook, PowerPoint)
Winbeat and Sunrise
Experience:
Financial Services: 2 years (Preferred)
Language:
English (Required)
