121333 - Technical Support Specialist
323070BR
Your Role and Responsibilities
As a
Technical Support Specialist
, you'll be able to do the following tasks/function:
This specialty advises and guides the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), you verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, you support the client by answering questions and responding to client requirements.
You utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
You guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Introduction
Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let’s talk!
Required Technical and Professional Expertise
You should be able to speak and write fluently in English.
Amenable to work on a client-based schedule (night-shift) and in IBM Nuvali.
Preferred Technical and Professional Experience
BPO experience is an advantage.
Required Education
Associate's Degree/College Diploma
Preferred Education
Bachelor's Degree
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Country/Region
Philippines
State / Province
LAGUNA
City / Township / Village
SANTA ROSA CITY
IBM Business Group
GTS
Primary job category
Technical Specialist
Secondary Job Category
Technical Services Specialist
Role ( Job Role )
Customer Service Representative
Employment Type
Full-Time
Contract type
Regular
New Collar Role
Yes
Early Professional Track
Industry Early Professional
Position Type
Early Professional
Travel Required
No Travel
Company
(0856) IBM Business Services
Is this role a commissionable/sales incentive based position?
No
