**Qualifications**:
- Graduate of any Bachelor's/equivalent degree or with at least 2 year's relevant working experience.
- Must have experience in IT Management and High availability concepts and 24*7 Operations Management.
- Must have led or performed primary support role for small to large customers, with one or more service or technology area.
- Experience in providing support to customers using incident, requests, problem and change management.
- Acts with urgency and responds well to issues
- Ability to communicate complex technical context
- Excellent customer service, telephone, oral and written skills
- Good written and oral language proficiency based on the required support (market or country)
- Provide user with a solution through information gathering, analytical troubleshooting and problem research, or route or escalate the user to the appropriate resolution group.
- Escalation and management of interactions to agreed service levels.
- Being responsive to clients whilst following the principles and procedures of the quality management system.
- Demonstrate excellent customer service in all user interactions.
- Contribute to continuous improvement of the service.
- Meet Balance Scorecard targets set in the project/s assigned.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
